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Ordering F.A.Q.

For your convenience, a list of frequently asked questions is provided below. This will hopefully provide an immediate answer to you inquiry, potentially eliminating the need to raise a support call. If the answer you seek is not there, please feel free to contact our Customer Support with any questions and requests.



Q: When will I receive my registration code?

We know that you want your software NOW, and we do care to provide instant service, but please note that the program is already fully functional (unless you are past the trial period already), and you don't have to wait to use the software.

Unfortunately, any automatic fraud detection system cannot detect 100% of fraudulent orders, that's why we have to check all of our orders manually to protect legitimate credit card holders from fraud and us from chargebacks. Please excuse us for any inconvenience caused by our order verification system. Normally, this process is usually completed within a few minutes, however, please allow up to 12 hours to hear back from us.

Q: 24 hours have passed, yet still I haven't received my registration code. What's the problem?

The delay could mean that our emails are being blocked by your spam filter. Please use the License key request form to report this problem to us. Make sure to mention the order reference number and supply us with an alternate e-mail address. We will be happy to re-issue you another email.

It might not be just your email client that is filtering, others might be doing it in the background as well. Also, quite frequently the problem is with misconfigured SPAM filters, whenever they detect words like "purchase" or "order" in the message subject, they block it.

If it is not in your spam box (99% of the time this is the issue), then doublecheck the email address you entered. It doesn't happen often, but some people wrongly type in their email addresses. Also another issue we have had is that the email gets bounced back for whatever reason.

If you use spam filtering software, please remember to add "" to your list of acceptable e-mail senders.

Q: I don't have a credit card. Is there an alternative payment method for the product?

You can pay by check or PayPal. Please start your ordering process by clicking the Buy Now button, fill out the online order form, select a desired method from "Method of Payment", click "Next" and follow the instructions on the next screen.

Q: Who should I contact with questions about my order, payment, or delivery?

Our Customer Support service will be happy to assist you. To contact us immediately, please use the Customer Suport Contact Form.

Q: I lost my key. Is it possible to receive a licence key again?

Our Customer Support service will be happy to assist you. Please use the License key request form to have your key resent to you.

Q: I'm concerned about buying a product that will need to be upgraded shortly after purchasing. Will I have to pay again to upgrade to the next version?

No, you won't. As a registered customer, you will be entitled to free updates during 12 months from the date of purchase. It means that we won't charge you just for the version number change.

Q: Do you offer bulk discounts or site licenses?

Yes. Discounts for up to five licenses are displayed on our product purchase page. For larger orders please contact us with details of your requirements and we'll inform you of the discount schemes that we can offer you.

Q: Is technical Support free?

Yes! It's free.

Q: Does Konvertor support .zzz format?

Konvertor is know to support a huge list of graphic formats, including vector, 3D and exotic formats. Still, there's even more formats out there, which are not (yet) supported by Konvertor. If you still have the original program that created the image see if it allows the saving in a more common format then email us the two files else email us the .zzz file and we'll do our best to add it to the list.

Q: I have more questions. Who should I write to?

Please click HERE to send your question, or else go to the forums.